Frequently Asked Questions
Everything you need to know about your D1 Milano timepiece and shopping experience.
How long does shipping take and which countries do you ship to?
We offer worldwide shipping via premium couriers. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
What is your return and exchange policy?
You can return your unworn watch in its original packaging within 14 days of delivery. Please ensure the protective films are intact to be eligible for a full refund or exchange.
Do D1 Milano watches come with a warranty?
Yes, every authentic D1 Milano watch is covered by a 24-month limited warranty from the date of purchase, covering manufacturing defects and movement issues.
How do I adjust the size of my metal bracelet?
Our metal bracelets feature removable links. We recommend visiting a local professional watchmaker for adjustment to ensure the pins are handled correctly and the finish remains scratch-free.
Are the watches water-resistant?
Most of our collections feature a water resistance of 5 ATM or 10 ATM. While they can withstand splashes and brief immersion, we recommend avoiding high-pressure water sports or hot showers to preserve the seals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods like Apple Pay and Google Pay for a secure checkout experience.